Info Lowongan kerja IT SUpport Help Desk Wilayah Jakarta Terbaru 2016 di PT Radinka Anugra

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Company Profil PT Radinka Anugra Group IT

Radinka IT adalah anggota Radinka Group, dengan fokus dalam larutan Infrastruktur bisnis TI dan layanan dukungan operasi.

Kita melihat dan memperlakukan karyawan yang diperlukan untuk tumbuh, sehingga memudahkan kamar individu untuk tumbuh profesionalisme, keahlian dan jalur kemajuan karir. Kami mengelola dan perilaku lingkungan kerja untuk mendukung karyawan dan kepuasan pelanggan.

Kami berbagi perusahaan tujuan jangka pendek dan jangka panjang, mendiskusikan pilihan kepada karyawan untuk mengisi kesenjangan, memberikan tantangan untuk mencapai dan menghargai prestasi yang dibuat oleh kelompok atau individu.

Tujuan akhir dari bisnis kami adalah membawa kepuasan kepada pelanggan, karyawan dan pemegang saham.

Mengapa bergabung dengan kami?

- Tumbuh start-up, karyawan menikmati pertumbuhan karir sebagai perusahaan tumbuh

- Young dan menyenangkan lingkungan

- Lingkungan kerja klien Global

- Paparan pengembangan teknologi terbaru

- Mempromosikan pembangunan melalui pelatihan dan sertifikasi

JOB DESCRIPTION

• Dealing with incoming faults in a profesional, courteous manner over the phone and via email
• Talking ownership of faults and managing them in a logical and methodical manner
• Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
• Conducting full and through diagnostics with end users to enable forts point of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA - escalating to other internal and external teams as appopriate
• Managing faults through their intire lifecycle fro the first point of contact throught to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers statisfaction
• Maintain and develop own knowledge and skills to assist with first time faults resouliton
• identify and escalate repeat issues of service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of schedule tasks for customers, designed to ensure that the customer systems remain opearional

Skill & Experience

• Academy graduate having knowledge in PC and peripherals
• Required skills: installing and configuring PC hardware. Software, Pheriperals and electronic equipments support emploeyee productivity
• At least 2 years of working experience in the related field is required for this position 
• LAN knowledge and experience are prefarred
• Having experience in desk side support of PCs, Software, and PC Peripherals in a corporate invirontment is a PLUS
• Have Microsoft certified Desktop Support Enginner is a Plus 
• Must  be Able to demonstrate a customer firts approach to support
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for trouble shooting & problem solving 
• Have solid experience in a helpdeks or technical suppport invironment
• Highly organised in a helpdesk of technical support

SEND To CV / LAmaran Anda ke alamat dibawah ini 

Gedung Graha Mampang Lantai 1 Jalan Mampang Prapatan Raya No 100 Jakarta Selatan 12760

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